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Frequently Asked Questions
WHY CHOOSE ASTRACARE
AstraCare LLC is a long-established, state licensed and insured agency with an excellent licensed and trained care team. We provide reliable, affordable, and compassionate short-term and long-term in-home health care. Your trust and peace of mind is our primary concern.
WHAT IS HOME HEALTH CARE?
Home health care helps individuals live independently for as long as possible, given the limits of their medical condition. It covers a wide range of services provided in the home and can often delay the need for long-term nursing home care.
More specifically, home health care may include occupational, physical, and speech therapy, and even skilled nursing. It may involve helping the elderly with activities of daily living such as bathing, dressing, eating, and toileting. Or it may include assistance with cooking, cleaning, other housekeeping chores, and monitoring one’s daily regimen of medications.
HOW WILL ASTRACARE HOME HEALTH SERVICES ASSURE MY PEACE OF MIND?
AstraCare has a reputable, verifiable history of providing reliable, compassionate, and highly skilled caregivers for over 20 years.
Our caregivers undergo an extensive screening and training process as well as a detailed background check, employment verification and references check. All licenses are verified and available upon request.
Our registered nurses perform assessments and supervisory visits and ensure family members receive regular updates on the quality and progress of care.
Our patient care coordinators also regularly connect with their clients to be certain our caregivers are performing the assigned tasks according to the plan of care.
WILL YOU CONTACT MY DOCTOR?
Our patient care coordinator will liaison between the patient/patient’s family and the doctor’s office to ensure the doctor’s health care plan is current and followed.
CAN YOU SEND SOMEONE WITHIN 24 HOURS?
Absolutely!!! Our friendly and professionally trained care coordinators and caregivers can respond to your immediate needs.
CAN I CHANGE MY CAREGIVER?
Continuity of care is important to the health and wellbeing of our patients. As such, we have a strong network of caregivers and strive to match the perfect caregiver to your specific needs and preferences. Before an assignment begins, you will be able to meet and approve the matched caregiver.
If you need to change your caregiver for any reason, just contact a care coordinator and we will expedite the change.
HOW DO I ARRANGE FOR HOME CARE SERVICES?
We are available 24/7 to respond to your needs. The first step is to call for an initial consultation and a professional care coordinator will assess your personalized care requirements and discuss the appropriate programs and solutions available.
WHAT IF I AM DISPLEASED WITH MY CAREGIVER?
Continuity of care is important to the health and wellbeing of our patients. As such, we have a strong network of caregivers and strive to match the perfect caregiver to your specific needs and preferences. Before an assignment begins, you will be able to meet and approve the matched caregiver.
If you need to change your caregiver for any reason, just contact a care coordinator and we will expedite the change.
WHAT HAPPENS IF MY CAREGIVER GETS SICK?
Home health care helps individuals live independently for as long as possible, given the limits of their medical condition. It covers a wide range of services provided in the home and can often delay the need for long-term nursing home care.
More specifically, home health care may include occupational, physical, and speech therapy, and even skilled nursing. It may involve helping the elderly with activities of daily living such as bathing, dressing, eating, and toileting. Or it may include assistance with cooking, cleaning, other housekeeping chores, and monitoring one’s daily regimen of medications.
HOW WILL I PAY?
Generally, services are billed and due weekly. We accept long-term insurance and private pay by check or credit card.
WHAT DOES MY INSURANCE COVER?
It depends on your specific insurance policy. An experienced care coordinator can determine what services may be covered by your private health insurance or long-term care insurance on your initial consultation call.
HOW DO I GO ABOUT ACTIVATING AND PROCESSING MY INSURANCE?
Our goal is to make your accounting and insurance filings easy and stress free. After your initial consultation, our claims department will connect with your insurance company to activate and process the necessary claim forms. Thereafter, we will assist you in processing your weekly claim or process your claim on behalf if you prefer.
DO I HAVE TO PAY FIRST OUT OF POCKET AND WAIT FOR REIMBURSEMENT FROM THE INSURANCE COMPANY?
No. We can accept an assignment of benefits and process the claim directly with the insurance company.
CAN I PAY FOR SERVICES WITH A CREDIT CARD OR PAY ONLINE?
You have the options of making payment by check or credit card. We accept Visa, MasterCard, Discover, and American Express.
AstraCare strives to offer the best in personalized care services.
Whatever your exact needs, our caring and compassionate staff are here for you.
AstraCare strives to offer the best in personalized care services.
Whatever your exact needs are, our caring and compassionate staff are here for you.
Quality of Life is Our Priority.
AstraCare strives to offer the best in personalized care services. Whatever your exact needs are, our caring and compassionate staff are here for you.
What We Do
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